Services designed for eCommerce brands

Intelligent Email & SMS Marketing that Converts, Retains & Scales your Brand

We leverage real-time data and AI-powered insights to deliver hyper-personalised email experiences that not only anticipate customer needs, drive repeat purchases, and build lasting loyalty — but also tell your brand’s story in a way that resonates. By capturing your unique voice and connecting authentically, we accelerate and retain your growth in the ever-changing digital landscape.

Consistently connecting you with your community

The industry problem that just won’t go away

In today’s competitive landscape, gaining visibility amidst increasing content saturation can be a challenge. Competing with established industry leaders for limited social media attention often results in significant expenditure of both time and capital — with diminishing returns. Even when you successfully drive traffic to your website, maintaining a lasting presence in the minds of your customers can be difficult. Without a clear strategy for customer retention, brands risk losing valuable opportunities for repeat purchases and long-term loyalty.

That’s where we come in.

At E The Loop, we’re here to put you back on track to consistently connecting you with your audience. We’re proud to provide a service that puts your brand first and delivers a strategic plan that integrates our established systems. Data analytics is at the heart of what we do and this allows us to align your message with your everchanging consumer’s needs.

Whether you already have a strategy in place that needs improvement, or are looking for the full works, we are here to help you with every step of the way.

Getting you back in the loop

Let’s Talk

We start with a real conversation.
Before anything else, we take the time to understand your brand, challenges, and goals. Whether you’re building from scratch or optimising what you already have, we’ll map out where you are and where you want to go.

Action: Free strategy session

Your Journey Map

Results aren’t optional — they’re everything. That’s why we anchor every project in five core steps that lead to real, measurable success.

＃1

Discover

We dig deep before we design.
We audit your current email & SMS setup, analyse your customer journey, and identify key opportunities for growth and retention. This clarity helps us craft a strategy that aligns with your brand and buyers.

Action: Audit report

＃2

Create & Connect

Content that speaks. Design that sells.
We design and build emails & SMS that resonate with your audience by pairing persuasive copy with pixel-perfect visuals that reflect your brand. Every message is optimised for engagement and conversion.

＃3

Strategise

No guesswork; just smart planning.
We build a tailored strategy focused on your goals, from automated flows and promotional campaigns, to list growth and segmentation. Every move is backed by data and built for scale.

＃4

Continued Growth & Optimisation

We don’t stop at launch. We level up!
With live campaigns, we track performance, test variations, and refine everything to maximise ROI. Our growth-first mindset means we’re always looking for the next way to improve results.

＃5

“At E The Loop, we’re passionate about helping eCommerce brands connect with customers in meaningful ways. I started this agency to bring data-driven email and SMS marketing that doesn’t just send messages, but builds loyalty, drives repeat purchases, and fuels growth.

By using real-time data and insights, we craft strategies that truly resonate with your audience. Whether you're just starting or scaling up, we’re here to help you succeed and stay ahead.

Let’s get you back in the loop.”

George Groom, Founder

A Message From The Founder

Learn More About Our Services

  • At E The Loop, we’re dedicated to working as an extension of your team, aligning our efforts with your business goals. By combining data-driven insights with your brand’s unique story, we create authentic, meaningful connections with your community. What sets us apart is our commitment to continuous adaptation — we’re always evolving to meet your audience’s changing needs and the dynamic nature of the digital landscape. This ensures your brand stays in the loop, ahead of the curve, and always connected with your customers, while many competitors still rely on static strategies.

  • Due to the unique and complex needs of the brands we work with, we offer a wide range of services to help you stay connected with your community. All our work is built upon our Four Pillars of Retention, using our Journey Map to deliver exceptional results.

    Our Complete Service Packages reflect a long-term partnership with your brand, driving it toward its full potential through continuous adaptation, growth, and optimisation. This philosophy aligns with our belief in the ever-evolving needs of consumers and the importance of staying responsive to them. We offer three packages: Essentials, Growth, and Premium — designed to meet your brand exactly where it is today, with flexibility to evolve as your brand grows.

    For brands seeking a more tailored approach, we also offer Custom One-Time Solutions. Our A La Carte Package allows you to select specific services, such as email campaigns, while our Essential One-Time Setup and Full System One-Time Buildout are ideal for larger-scale marketing channel changes.

    Explore our Service Page to learn more!

  • We utilise a range of advanced systems to deliver the best possible results for your brand. Particularly, the Klaviyo platform stands out as a key tool in effectively aligning our email and SMS marketing strategies for DTC eCommerce brands. Klaviyo’s powerful segmentation, automation, and data-driven insights enable us to create highly personalised, impactful campaigns that drive engagement, conversions, and long-term customer loyalty. By leveraging Klaviyo’s robust capabilities, we ensure your marketing efforts are not only efficient but also scalable as your business grows.

  • The processes we use are intricate and continually evolving to keep pace with the ever-changing needs of consumers. We understand that your business is complex and time is a valuable resource. Our goal is not only to deliver exceptional results but also to allow you to focus on other critical aspects of your business, while maximising the impact of our work.

  • Every brand is at a unique stage in its journey, and we ensure that the package we recommend aligns with your specific needs. Regardless of the package you choose, we guarantee immediate results following the initial report, setting you on the path to success.

  • We offer a variety of packages to help brands work to where they are now. Book a call with us to find out more on how we can help you connect with your community.